Every Customer Conversation in One Inbox
Manage SMS, WhatsApp, Messenger, Instagram Direct, missed calls, and voice conversations from one connected inbox.
Stop switching apps to answer customers
The inbox pulls every conversation into one thread per contact, no matter which channel it started on.
SMS
Two-way texting from a business number with delivery visibility.
Business messages with templates and quick replies.
Messenger
Facebook Page messages tied to CRM records.
Instagram Direct
DMs answered from the same thread as everything else.
Voice threads
Call notes, transcripts, and follow-up in the same view.
Missed-call text-back
Automatic text reply within seconds of a missed call.
Every conversation, on the right lead record
Threads are tied to the contact, not a phone or an app. Anyone on the team can pick up any conversation with full context in seconds.
- Complete history across every channel
- Team assignments and read receipts
- Internal notes without leaving the thread
- Search across every conversation instantly
- SMS · Booking confirmedToday
- Messenger · First inquiryMon
- Missed call · Auto text sentSun
No more asking who replied to Sarah
Assignments, unread status, and internal notes make it obvious who owns what - even across a team spread over multiple crews.
Assignments
Every conversation has an owner. Auto-route by service, region, or team.
Internal notes
Tag a teammate directly in the thread without exposing it to the customer.
Read receipts
See when a message was read, replied to, or is going stale.
Missed call → text conversation → booked appointment
Call missed
Homeowner calls, no one available to pick up.
Text-back sent
Automated reply offers to continue by text or book a time.
Reply received
Conversation opens in the inbox with the caller's number.
AI qualifies
Lead Qualifier tags the project type and urgency.
Appointment booked
Booking link accepted, calendar updated, reminders queued.