Privacy Policy

1. Introduction

Welcome to RenoMeta Inc ("RenoMeta," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our software, websites, and services (collectively, the "Services").

2. Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, company name, and other information you choose to share when using our Services.

We may also collect information automatically when you use the Services, such as device information, log data, usage information, and analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Send important notices, such as updates, security alerts, and support messages.
• Improve and customize the Services based on feedback and usage patterns.
• Analyze trends and user behavior to enhance our products and services.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with trusted third-party service providers who help us deliver the Services (for example, hosting, analytics, communications, and customer support).

We may also disclose information to comply with legal obligations, enforce our policies, or protect the rights, property, and safety of RenoMeta, our users, or others.

5. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may request access, correction, updating, or deletion of your personal information by contacting us at Support@RenoMeta.com. We will respond within a reasonable timeframe, subject to applicable law.

7. SMS/MMS Communications and Consent

7a. SMS Messages Sent Directly by RenoMeta

RenoMeta may send SMS/MMS messages directly to individuals who provide express written consent through the contact form on our website at https://renometa.com. Consent is collected via a separate, optional, unchecked checkbox on the contact form. Providing a phone number alone does not constitute consent to receive SMS messages. Users who do not check the SMS opt-in checkbox will not receive any text messages from RenoMeta.

The opt-in checkbox states: "(Optional) By checking this box, you agree to receive SMS messages from RenoMeta. Message frequency varies (up to 5 messages per month). Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase, receiving services, or completing any transaction. View our Privacy Policy and Terms of Service."

SMS consent is entirely voluntary. You are not required to consent to SMS messaging in order to use our Services, submit a contact form, receive customer support, make a purchase, or complete any transaction with RenoMeta. The contact form can be submitted without providing a phone number and without opting in to SMS.

Messages sent directly by RenoMeta include responses to inquiries, account notifications, appointment confirmations, service updates, and customer support communications. These messages are not marketing or promotional in nature. Message frequency does not exceed 5 messages per month.

Recipients may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at Support@RenoMeta.com. Message and data rates may apply.

7b. SMS Messages Sent Through the RenoMeta Platform

RenoMeta also provides a software platform that enables businesses (our customers) to communicate with their own end users via SMS/MMS for customer care and operational purposes, such as missed call responses, appointment confirmations, reminders, and follow-ups.

Businesses using the RenoMeta platform are solely responsible for obtaining and maintaining appropriate consent from their own message recipients and for complying with all applicable laws, regulations, and carrier requirements.

7c. General SMS Policies

RenoMeta will not share, sell, or distribute your mobile phone number or SMS consent data to any third parties or affiliates for their own marketing or promotional purposes. RenoMeta does not sell, share, or distribute opt-in information to any third parties for their own marketing or promotional purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our practices, contact us at Support@RenoMeta.com.

By using our Services, you acknowledge and agree to the data collection and usage practices described in this Privacy Policy. This acknowledgment does not constitute consent to receive SMS or MMS messages. SMS consent is collected separately and independently as described in Section 7a above.